• 155: Don’t Forget the Baby Boomers

    155: Don’t Forget the Baby Boomers

    In today’s short but sweet episode, we discuss the importance of considering Baby Boomers when designing products and improving experiences. […]

  • 154: Adrian Swinscoe, How to Wow

    154: Adrian Swinscoe, How to Wow

    Adam and Jeannie interview bestselling author and Forbes columnist Adrian Swinscoe and discuss highlights from his latest book, How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. […]

  • 153: Training for New Customer Service Technology

    153: Training for New Customer Service Technology

    Some of the ways we approach great new customer service technology often create unnecessary rifts in the customer experience. What should you know before you upgrade? […]

Meet Your Hosts

Adam Toporek
Adam ToporekCustomers That Stick
Adam brings a different lens to customer experience improvement — one forged in the fires of small business and entrepreneurship. He loves making a customer’s day and finding the key drivers that move the needle on customer experience. He is on a mission to help organizations deliver Hero-Class™ customer service!

To learn more about Adam and what he can do for your organization, visit Customers That StickTM

Jeannie Walters
Jeannie Walters360Connext
Jeannie has been investigating what makes customers tick for almost 20 years through her trademarked CXI® process. She is a global keynote speaker and writes for several publications. She hates waiting in line and bad digital experiences. Her company’s mission is to create fewer ruined days for customers!

To learn more about Jeannie and what she can do for your organization, visit 360Connext.

Recent Episodes

  • baby boomers

155: Don’t Forget the Baby Boomers

September 29th, 2016|0 Comments

In today’s short but sweet episode, we discuss the importance of considering Baby Boomers when designing products and improving experiences. […]

  • Adrian Swinscoe

154: Adrian Swinscoe, How to Wow

September 26th, 2016|0 Comments

Adam and Jeannie interview bestselling author and Forbes columnist Adrian Swinscoe and discuss highlights from his latest book, How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. […]

  • customer service technology

153: Training for New Customer Service Technology

September 22nd, 2016|0 Comments

Some of the ways we approach great new customer service technology often create unnecessary rifts in the customer experience. What should you know before you upgrade? […]

  • Manipurated

152: Daniel Lemin, Manipurated

September 19th, 2016|0 Comments

Today we’re uncovering what every small business owner needs to know about online reviews with Daniel Lemin, reputation expert and author of Manipurated. […]