• 316: Can Toys R Us Survive?

    316: Can Toys R Us Survive?

    Adam and Jeannie discuss the looming demise of Toys R Us and how a greater focus on customer experience innovation could make all the difference. […]

  • 315: Joey Coleman, Never Lose a Customer

    315: Joey Coleman, Never Lose a Customer

    Jeannie and Adam interview award winning speaker and author Joey Coleman to discuss how the first 100 days is critical to increase customer retention and ultimately, lifetime profit. […]

  • 7 Ways to Be a Great Podcast Guest

    7 Ways to Be a Great Podcast Guest

    It’s been more than three years and more than 300 episodes so far. Adam Toporek and I have gone from podcast rookies to almost podcast pros. In just the first few dozen episodes, we interviewed best-selling authors, purpose-driven entrepreneurs, Chief Experience Officers, a neurologist and a successful cab driver all [...]

Meet Your Hosts

Adam Toporek
Adam ToporekCustomers That Stick
Adam brings a different lens to customer experience improvement — one forged in the fires of small business and entrepreneurship. He loves making a customer’s day and finding the key drivers that move the needle on customer experience. He is on a mission to help organizations deliver Hero-Class™ customer service!

To learn more about Adam and what he can do for your organization, visit Customers That Stick®.

Jeannie Walters
Jeannie Walters360Connext
Jeannie has been investigating what makes customers tick for almost 20 years through her trademarked CXI® process. She is a global keynote speaker and writes for several publications. She hates waiting in line and bad digital experiences. Her company’s mission is to create fewer ruined days for customers!

To learn more about Jeannie and what she can do for your organization, visit 360Connext.