Meet Your Hosts

Adam Toporek
Adam ToporekCustomers That Stick
Adam brings a different lens to customer experience improvement — one forged in the fires of small business and entrepreneurship. He loves making a customer’s day and finding the key drivers that move the needle on customer experience. He is on a mission to help organizations deliver Hero-Class™ customer service!

To learn more about Adam and what he can do for your organization, visit Customers That StickTM

Jeannie Walters
Jeannie Walters360Connext
Jeannie has been investigating what makes customers tick for almost 20 years through her trademarked CXI® process. She is a global keynote speaker and writes for several publications. She hates waiting in line and bad digital experiences. Her company’s mission is to create fewer ruined days for customers!

To learn more about Jeannie and what she can do for your organization, visit 360Connext.

Recent Episodes

  • customer-focused business podcast

170: What’s Happening Next

November 28th, 2016|0 Comments

Adam and Jeannie discuss exciting new changes to make your favorite customer-focused business podcast even better in 2017. […]

  • election day

169: Election Day Customer Experience Lessons

November 17th, 2016|0 Comments

Today we discuss how the results from the recent US Election Day betrayed the projections made from massive amounts of data. […]

  • Service Center Engagement

168: Nate Brown, Service Center Engagement

November 14th, 2016|0 Comments

Today we explore ways to create outstanding service center engagement with renowned speaker and HDI certified Support Center Manager Nate Brown. […]

  • losing a customer

167: Signs You’re Losing a Customer

November 10th, 2016|0 Comments

Today we explore proactive ways to tell when you’re losing a customer. Can you recognize the warning signs? […]