Meet Your Hosts

Adam Toporek
Adam ToporekCustomers That Stick
Adam brings a different lens to customer experience improvement — one forged in the fires of small business and entrepreneurship. He loves making a customer’s day and finding the key drivers that move the needle on customer experience. He is on a mission to help organizations deliver Hero-Class™ customer service!

To learn more about Adam and what he can do for your organization, visit Customers That StickTM

Jeannie Walters
Jeannie Walters360Connext
Jeannie has been investigating what makes customers tick for almost 20 years through her trademarked CXI® process. She is a global keynote speaker and writes for several publications. She hates waiting in line and bad digital experiences. Her company’s mission is to create fewer ruined days for customers!

To learn more about Jeannie and what she can do for your organization, visit 360Connext.

Recent Episodes

  • Bad Customer Service

145: Defining Bad Customer Service

August 25th, 2016|0 Comments

Today we discuss how the wrong perspective on bad customer service blinds us to the vital insight we need to make improvements where they are needed the most. […]

  • Facilitating Change

144: Eddie Turner, Facilitating Change

August 22nd, 2016|0 Comments

Adam and Jeannie join veteran change agent Eddie Turner to discuss his innovative methods for facilitating change smoothly and effectively. […]

  • Augmented Reality

143: How Augmented Reality is Changing Customer Experience

August 18th, 2016|0 Comments

Today we discuss some of the practical ways augmented reality (AR) can enhance marketing and overall customer experiences. […]

  • Generational Codes

142: Anna Liotta, Unlocking Generational Codes

August 15th, 2016|0 Comments

Adam and Jeannie have a fascinating and entertaining discussion with Anna Liotta, author of Unlocking Generational CODES. […]