064: Shep Hyken, Customer Experience Expert

Shep Hyken, the Customer Experience Expert and Chief Amazement Officer of Shepard Presentations, joins the podcast to talk about fusing disparate elements of customer service into one holistic whole. Shep Hyken: Customer Experience Expert Not only is Shep the Customer Experience Expert and Chief Amazement Officer of Shepard Presentations— he’s also New York Times and Wall … Continue reading 064: Shep Hyken, Customer Experience Expert