Jeannie and Adam discuss transparency in business, and what it means for customers, employees and stakeholders.
Seeing through the concept of transparency
How much information do you really need to share, and with whom? This is an age-old conundrum, but the digital age has brought about new challenges.
Transparency has become a hot buzzword in recent years, and with good reason. Customers, employees and stakeholders are demanding more information than ever before. This is especially true for millennials, and they are using the many new tools available for digging up information companies don’t offer up-front. Adam and Jeannie share some stories about transparency gone wrong. When is it too much information for customers? For employees and stakeholders?
Before you lay it all out on the table, you need to strike the right balance between protecting sensitive information and offering disclosure. Where or how you share the information can also make a huge difference.
Should the onus be on customers to dig in and find out what they’d like to know about your company? Dig into this episode and find out!
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- Customers That Stick® post, 5 Millennial Traits to Improve Customer Service
- 360Connext® post, No Longer a Buzzword: Customers Redefine Transparency
- Episode 100: Customer Service 100 Years Ago
- Episode 083: Cause Marketing Done Well
Take care of yourself and take care of your customers.