Christoff Weihman, bestselling author and coordinator of the Excellerate Service 2016 conference, shares his secrets to 5-star service in the hospitality industry.
About our guest:
Throughout his career, Christoff Weihman has served in various capacities-as a server, bartender, wine sales rep, catering sales manager, event planner, and banquet service manager. He has worked for Wolfgang Puck in Hollywood; Darden Restaurants, as well as other establishments in St. Louis, Los Angeles, and at the Hyatt in Guam and Nikko Hotel in Saipan. He has spent many years in Sales & Business Development, as well, including in the automotive industry as well as Staffing and Recruiting.
Christoff believes that regardless of the type of restaurant or establishment, 5 Star Service should always be the goal.
He is a life-long learner, an avid reader, and passionate about personal development. Christoff writes a weekly blog about Customer Service entitled Soupfly which has readers in 108 countries.
He is currently working on his 2nd and 3rd books and Co-Hosts a weekly online Blab show on 5 Star Customer Service.
Connect with Christoff
Listen To This Episode!
- Customers That Stick® Post, 5 Principles for Great Restaurant Customer Service
- 360Connext® post, A Road Warrior’s Cry: Micro Matters in The Guest Experience
- Episode 065: Restaurant Customer Service
- Episode 110: Mike Ganino, Guest Experience Expert
Take care of yourself and take care of your customers.