Cold Calls

Adam and Jeannie share helpful tips for quickly turning cold calls into opportunities to spark meaningful relationships.

Cold calls: Must they be so cold!?

Sometimes making cold calls is still necessary. The idea is usually to start a new relationship, but it can be difficult to start anything this way! It doesn’t have to be so hard, and your reps don’t have to strike out so often.

A slightly better understanding of the customer journey can make an amazing difference.

If you take just a moment before each call, there are a few things you can do to get it started right. Just remember these pointers from Adam and Jeannie to warm things up right away while helping prepare for more personalized experiences later.

Your reps will be happier right from the start, and so will your customers!


Listen To This Episode!


Sponsor Message:

re-training

Give your team the customer service training they deserve

Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.


Related content

 

Take care of yourself and take care of your customers.