Customers Cross The Line

Adam shares some of the best ways you and your employees can stand up for yourselves when customers cross the line into unacceptable behavior.

Whose needs come first when customers cross the line?

Customers may say some unpleasant things when they’re not happy, but what happens when they cross the line? Whether their behavior makes employees fearful or just extremely uncomfortable, it’s never OK to let customers get away with it. Are your frontline teams prepared?

You need happy employees who consistently deliver excellent customer service, and part of that is knowing you have their backs when they’re in peril. Whether it’s a customer who is getting too friendly, grossly inappropriate, or downright abusive, Adam has some tips you can use today (but hopefully you won’t have to!)

Don’t be caught off guard when customers cross the line into different kinds of harmful behavior. Listen in!


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Take care of yourself and take care of your customers.