Jeannie shares quick tips for gathering intelligence to better understand your competitor’s customer experience and how yours measures up.
Have you evaluated your competitor’s customer experience?
Customers are certainly judging your customer experience. But did you know they’re also judging the experience your competitors provide? Never assume your customers will always be satisfied with the experience you provide. You need to gather some competitive intel!
So how do you know if your customer experience is keeping up with competitors? It’s easier than you think, and Jeannie is here to make it even easier for you with some tips you can use today.
Not only will you find things your competitors are doing better, but you will also uncover hidden differentiators you can use to beef up your marketing. Ready to find some quick wins? Listen in!
Listen To This Episode!
Develop your customer experience mission
Do you know how to deliver the superior customer experience you visualize? Many companies struggle with this, but we’re here to help! We will turn your team into a force for positive change, starting with a customer-centric mission. Jeannie Walters and the 360Connext team help companies across industries and around the globe develop unique and scalable customer-focused missions.
Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience, while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.
- 360Connext® post, Your Journey Map is Incomplete without Competitors
- Customers That Stick® post, How to Build Customer Loyalty through Consistency
- Episode 088: Richard Shapiro, The Endangered Customer
- Episode 180: John DiJulius, The Customer Service Revolution
- We’re on C-Suite Radio! Check it out for more great podcasts 🙂
Take care of yourself and take care of your customers.