Adam shares tips and best practices for understanding and providing great customer service through a focus on internal customer service.
Internal customer service matters. A lot.
Be they co-workers, vendors or partners, others are depending on you to execute their own responsibilities. Do you know who your internal customers are? Have you ever considered the importance of delivering great customer service?
Just because they are not buying your product or service doesn’t mean you shouldn’t practice good customer service skills with internal customers. Poor internal service breeds frustration within your organization, and it ripples out to your external customers!
If you want to provide consistently excellent customer service, then it’s important to turn some of your focus inward. Make sure those internal transactions are as smooth and pleasant as those you deliver to paying customers.
What are some great ways to do this? In this episode, Adam is sharing expert tips you can use today!
Listen To This Episode!
Give your team the customer service training they deserve
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- Customers That Stick® post, What Is an Internal Customer?
- Episode Episode 007: Communicating Internally, Stan Phelps, and The Audience Experience
- Episode 180: John DiJulius, The Customer Service Revolution
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.