Jeannie shares expert tips and guidelines for building a customer experience team that scales efficiently and aligns with organizational goals.
Building the right customer experience team
When it comes to building customer experience teams, leaders often struggle to decide what is needed from those new roles and when. What do those jobs entail? When is best to hire, and how?
A lot goes into building a solid team! And with so many questions unanswered, it’s easy to jump into reassigning employees or posting a series of job opportunities to cover all the bases. But starting out right is crucial in building a team efficiently. You need a team that brings positive change today and aligns with bigger goals for the future.
Don’t waste precious time and resources building a team that grows into something that doesn’t make it happen. Jeannie has some tips to help you identify the capabilities needed the most now, while creating a solid team-building strategy for the long term.
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Develop your customer experience mission
Do you know how to deliver the superior customer experience you visualize? Many companies struggle with this, but we’re here to help! We will turn your team into a force for positive change, starting with a customer-centric mission. Jeannie Walters and the 360Connext team help companies across industries and around the globe develop unique and scalable customer-focused missions.
Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience, while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.
- 360Connext® post, 3 Ways to Lead Your Team to Customer Experience Victory
- Customers That Stick® post, 9 Customer Experience Statistics to Refocus Your Team
- Episode 176: (Tip) Hiring a Customer-Centric Employee
- Episode 193: Amy Downs, Customer Success
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.