Adam shares tips to please unhappy customers without breaking the bank.
What do unhappy customers really want from you?
Customers may accept and even appreciate perks and comps as part of an issue resolution, because who doesn’t like free stuff!? Gifts and discounts may help soften the emotional state of the customer in the moment, but they don’t solve any problems or strengthen relationships for the long term.
Don’t be so quick to put a dollar value on your customers’ time, patience, and loyalty. In many cases, you can save money by giving customers what they really came for!
Adam is sharing no-cost ways to not only resolve customer service issues, but turn them into customer success stories. Build customer loyalty while reducing superfluous overhead you may use for improving the experience and growing your business.
Listen now for tips you can use today!
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Give your team the customer service training they deserve
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- 360Connext® post, The Slow, Simmering Rage of Customers
- Customers That Stick® post, The Power of Proactive Customer Communication
- Episode 173: (Tip) Resolving Customer Service Issues
- Episode 096: Jay Baer, Hug Your Haters
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.