Jeannie shares expert tips for becoming a CX evangelist or hiring the right person to fill this role in your organization.
Do you need a CX evangelist?
Customer experience roles are evolving and expanding like never before. Leaders know customer experience is important, but not always top-of-mind for everyone. So many struggle to internalize customer insights, get buy-in from multiple departments, and educate those teams.
Whether it’s a partial role or a dedicated one, an effective CX evangelist can blur the lines between silos and help unify your organization to work for the customer. But what is needed most from this role, and how can you go about finding the right person for the job?
Today, Jeannie is sharing expert advice to help you determine what traits are needed most, and what to expect from a CX evangelist- even if that happens to be you. Don’t wait to fill the title, because your customers are counting on you. Listen in for tips you can use today!
Listen To This Episode!
Develop your customer experience mission
Do you know how to deliver the superior customer experience you visualize? Many companies struggle with this, but we’re here to help! We will turn your team into a force for positive change, starting with a customer-centric mission. Jeannie Walters and the 360Connext team help companies across industries and around the globe develop unique and scalable customer-focused missions.
Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience, while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.
- 360Connext® post, Why Enlightened Leadership Is Key to Customer Experience
- Customers That Stick® post, Turning a Customer Service Culture
- Episode 176: (Tip) Hiring a Customer-Centric Employee
- Episode 087: The Next Generation of Customer Experience Leaders
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.