Jeannie shares tips for recognizing and eliminating CX-defeating phrases from your organization.
Is your team infected with CX-defeating phrases?
One of the things we love about customer experience is that subtle changes can make a big difference. Have you considered the language your team uses around the workplace? Cursing invites its own set of problems, but common everyday phrases we don’t notice can tear our customer experiences apart at the seams.
There are many CX-defeating phrases that slip right into normal communications, causing emotional distress, negative outlooks, or simply normalizing poor experiences. A cancer in your workplace culture, they snuff out your efforts to improve customer experience, offer better service, and maintain a winning team.
Are these CX-defeating phrases infecting customer interactions or internal communications? Jeannie has some tips to help you recognize these phrases, address them, and replace them with language that’s conducive to the great experiences you want to deliver.
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Jeannie is a Certified Customer Experience Professional (CCXP) who has held highly engaging Customer Experience Mission workshops for larger audiences, and customized ones for clients with outstanding results. Sign up to learn how to start your own Customer Experience Mission, for free!
- Make your mission statement meaningful, both to customers and employees
- Ensure customer-facing employeesnot only meet, but exceed expectations
- Turn ordinary processes into a conduit for your mission, and for positive change
- Steps for creating a mission your team will be proud to get behind
Visit CXWebinar.com to sign up for free, and check out more free webinars!
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- Customers That Stick® post, Customer Communication Should Be for Customers
- Episode 217: Jill Schiefelbein, Dynamic Communication
- Episode 073: Hacking Your Workplace Culture
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Take care of yourself and take care of your customers.