undercover bosses

Adam and Jeannie share some easy ways leaders can act as undercover bosses in their organizations.

Undercover bosses in the real world

Are you familiar with the CBS television show Undercover Boss? CEOs literally go undercover as employees to discover broken rules and processes, workplace culture issues, and more. (Can you tell why we love this?)

While it’s important for leaders to understand what’s going on behind the scenes, you may not be able to go incognito amongst your employees. But there are ways to get to the truth without a disguise or a bad dye job!

Today Adam and Jeannie are sharing some stealthy ways any leader can uncover hidden truths about your customer experience, and the people who make it happen.

You don’t need a fake mustache, but go ahead and wear one if it makes it more fun. The important thing is that you listen in and start using these tips today!

Listen To This Episode!

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