Customer Service Bots

Are you using customer service bots? So much can go wrong! With Adam and Jeannie to help, you can use them to save time AND deliver better experiences.

Customer service bots create customer service nots!

If you’ve been a regular listener, then you know that Artificial Intelligence (AI) is here to stay. (Check the related content below to catch up!) One way AI has already entered our daily lives is through customer service bots, or chatbots.

Though they’ve recently made some great leaps and actually become helpful, these bots are still designed to merely assist humans, not replace them. Are you still in there someplace?

We’re decades, if not centuries away from creating bots that can take over completely and still consistently deliver great experiences on the personal level… So what do we need to know before we put one of these in front of our customers?

Brands like The Cosmopolitan and Capital One have found brilliant ways to leverage this technology for better, faster, and more personalized customer service- without making it difficult to solve more complex problems or contact a real live person. So can you!

Today, Adam and Jeannie are sharing great examples from these brands along with pro tips to help you use bots wisely. Why not leverage the power of bots to not just lighten your load, but also raise the bar on your ideal customer experience? Listen in, human!


Listen To This Episode!


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Take care of yourself and take care of your customers.