Adam and Jeannie announce exciting changes to our show inspired by feedback from our our fans, friends and listeners.

We’re listening to you too!

We’d like to thank you from the bottom of our hearts for listening, but we want you to know we’re listening too! We thrive on your feedback to continue making Crack the Customer Code better and better, and we get many great ideas from you.

As a result, we’ve seen some common themes in what our listeners think would improve the show.

Today we’re announcing another change that we think you’re going to love! We’ve been working on ways to deliver more of what you like the most while making it easier to keep up with us.

Listen in to find out what Adam and Jeannie have planned!

Listen To This Episode!

Sponsor Message:


Give your team the customer service training they deserve

Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at, that is

This is YOUR show.

We’re so grateful for the valuable feedback, comments and suggestions from our communities. We’re always looking for new topics, exciting guests, and suggestions for improving the show.

Have comments, suggestions or questions? What are you waiting for? Get in touch with us!



Take care of yourself and take care of your customers.