Jeannie shares tips to help you recognize and overcome some of the most common and counterproductive leadership biases.
Check your leadership biases!
As humans we all have biases. Things like where we’re from, what we’ve been through and what has worked (or not worked) in the past all shape the lens through which we view the world. But when these biases affect the way we lead customer service teams and customer experience initiatives, employees suffer, and customers suffer along with them!
Leadership biases have a negative impact on every layer of your organization. In fact, they create an illusion of well-being in every aspect of your business – from your internal culture to your content marketing strategy, and everything in between – sometimes even when the experiences delivered are clearly defunct!
In this episode, Jeannie explains why none of us is immune to biases and how they create friction in business. However, there are ways to recognize these biases and attack them head on! While Jeannie admits she’s been guilty of most of these biases, she’s also found amazing ways to address them and helped many other leaders do the same.
Are your biases keeping you from seeing things for what they really are? More importantly, are leadership biases hampering the culture and overall success of your organization? Listen in to hear about the most common leadership biases and how to overcome them.
Listen To This Episode!
Give your team the customer service training they deserve
Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook. Then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.
- 360Connext® post, Destructive Leadership Practices: Is Your CEO in Denial?
- Customers That Stick® post, How Employee Empowerment Really Works
- Episode 254: Rocky Romanella, Tighten the Lug Nuts
- Episode 204: (Tip) Customer Service Leadership
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.