Adam Toporek reveals how lack of employee empowerment creates unnecessary challenges for growing businesses and shares how you can empower your staff to deliver better experiences.
Empowerment is power!
When you were starting out as a business leader, what would have given you more power to succeed? What do you wish you had known then?
Adam was recently asked a similar question in an interview, and it has inspired him to share some tips about employee empowerment. You see, Adam started his business in the era of “command and control,” long before employee empowerment became the buzzworthy concept it is today.
But while there’s something to be said for running a tight ship, this level of control led to unnecessary friction both in the employee and customer experiences.
Don’t get me wrong… Rules and processes exist for good reasons! But when customers and employees fret and squabble over trivial things for the sake of staying in compliance, businesses suffer a diminished value for the long term on both fronts.
So how did Adam turn this around? Listen in to hear how Adam knew it was time for a change, and what he did to fix it.
What about you?
What do you wish you knew when starting out as a business leader? Adam and Jeannie would both love to hear about it. Your input can help start some great conversations and could even be the focus of an upcoming show, so do it now!
Fill in the blank:
Or freestyle it!
- Tweet to Adam Toporek – @adamtoporek
- Tweet to Jeannie Walters – @jeanniecw
- Email us – firstname.lastname@example.org
Listen To This Episode!
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- 360Connext® post, Are Your Employees Engaged to Tell You the Truth?
- Customers That Stick® post, Why Self-Confidence Matters in Customer Service
- Episode 39: Does Employee Empowerment Work?
- Episode 233: (Tip) Beware of Organizational Conformity
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.