Jeannie and Adam report live from the National Speakers Association’s Influence 2018 conference to discuss what it means to do customer experience right.
What’s the best way to “do” customer experience?
We get this question a lot! In fact, our hosts recently attended the National Speakers Association (NSA) Influence 2018 conference in Dallas, TX, where several of the amazing speakers approached them to ask this same question.
Being away from their studios, Adam and Jeannie decided to answer this popular question on camera for attendees then bring those tips home for you! There are a lot of strong opinions out there, but before you take one of them as gospel, please listen in and decide for yourself.
So, what is the best way to “do” customer experience, and more importantly, where should you start? Can you then become the next Zappos, or is that even something you should be trying to do? Find out in this special “live, not live” video edition of Crack the Customer Code!
Listen To This Episode!
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- 360Connext® post, 4 Ways to Change Organizational Perspective on Customer Experience
- Customers That Stick® post, Remove the Weak Links in Your Customer Experience: Part 1
- Episode 144: Eddie Turner, Facilitating Change
- Episode 319: Jeanne Bliss, Is Your CX Mom-worthy?
- We’re on C-Suite Radio! Check it out for more great podcasts
Take care of yourself and take care of your customers.