New Year

Adam and Jeannie kick off 2019 with some of the best resolutions you can make to continuously improve customer experience and customer service all year long.


Are you ready to kick off a customer-focused new year?

We made it to 2019. Yippee! We had a long, much-needed break, but we’re so glad to be back. And what better way is there to start the new year than to make meaningful resolutions?

Perhaps you’ve already made your resolutions about eating healthier and actually using that gym membership, but we’re here to talk about improving your customer experience as part of your strategy for business success.

So, what should you resolve to do for your customers in 2019? Adam Toporek and Jeannie Walters are two of the most recognized and respected names in customer experience and customer service, and they’re here to help you hit the ground running. Not only have they shared some of the most important resolutions you can make on behalf of your customers, but they had a lot of fun doing it!

Resolutions may tend to fade over time, but we’ve got a few you need to keep top-of-mind throughout the year. Here’s to an exciting year of focusing on customers for greater business success!


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Take care of yourself and take care of your customers.