Who owns what in an experience like travelling? The flying experience, TSA, the lines, the transportation within the terminal, the parking, etc? Adam and Jeannie talk about the forward-thinking Dallas Fort Worth airport, who actually have a customer service command center.

Getting everyone to work together for a cohesive experience is a game changer as far as perspective.

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This is for people who are working in all different areas of the airport, they all work together in this hub to make sure they’re prepared for various passenger situations. Listen now to hear how much Adam and Jeannie love this concept!


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Take care of yourself and take care of your customers.