Adam and Jeannie share how scammers are using “customer service” to collect information for fraudulent activity. Customers of brands who have a good track record of customer service could be ultra vulnerable because customers could assume that it’s just part of their regular support.

“Do things in your communication as a brand to give your customers confidence about who they’re dealing with.”

Share this episode
Tweet this quote!

Hear how companies need to be aware of this and be diligent with their verification. Adam and Jeannie have some ideas to help you as both a customer and a business leader avoid this scam in your own life!


Listen To This Episode!

Sponsor Message:

re-training

Give your team the customer service training they deserve

Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook. Then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.


Related content

Take care of yourself and take care of your customers.