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/Jon Drachenberg

About Jon Drachenberg

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So far Jon Drachenberg has created 244 blog entries.

311: Which Retail Touchpoints Matter Most

Adam Toporek shares research and expert insights for discovering which retail touchpoints are most important to your customers. […]

By | March 13th, 2018|episodes|0 Comments

310: Clint Schaff, The L.A. Times Experience

Jeannie and Adam discuss the shifting landscape of storytelling in journalism with L.A. Times VP of Strategy and Development Clint Schaff. […]

By | March 6th, 2018|episodes|0 Comments

309: Common Leadership Biases in Your Way of Success

Jeannie shares tips to help you recognize and overcome some of the most common and counterproductive leadership biases. […]

By | February 28th, 2018|episodes|0 Comments

308: Jacob Morgan, The Future of Work

Adam and Jeannie explore the Future of Work with Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan. […]

By | February 21st, 2018|episodes|0 Comments

307: It’s Not My Job, Adam

Something important needs to be done and employees say “It’s not my job!” This happens A LOT! In this episode, Jeannie and Adam explore why this happens and how to fix it. […]

By | February 13th, 2018|episodes|0 Comments

306: Eric Porres, Personalized Video Experience

Adam and Jeannie interview SundaySky CMO Eric Porres to discuss the new age of personalized video and how personal data is rolled in to drive serious engagement. […]

By | February 6th, 2018|episodes|0 Comments

305: Supporting Your Team in the Retail Apocalypse

  Jeannie and Adam discuss ways to inform your team and keep them motivated through the retail apocalypse. […]

By | January 30th, 2018|episodes|0 Comments

304: Arnie Malham, Innovating Culture

Adam and Jeannie interview Arnie Malham to uncover his secrets to innovating culture for a better overall customer experience. […]

By | January 23rd, 2018|episodes|1 Comment

303: How to Build Brand Trust in 2018

Jeannie shares expert tips for building brand trust through truly consistent customer experiences. […]

By | January 16th, 2018|episodes|0 Comments

302: Tom Karinshak, Comcast Customer Service

Jeannie and Adam discuss the incredible transformation and enhancement of Comcast customer service with Tom Karinshak, Comcast’s Executive Vice President of Customer Service. […]

By | January 9th, 2018|episodes|0 Comments