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So far Jon Drachenberg has created 249 blog entries.

306: Eric Porres, Personalized Video Experience

Adam and Jeannie interview SundaySky CMO Eric Porres to discuss the new age of personalized video and how personal data is rolled in to drive serious engagement. […]

By | February 6th, 2018|episodes|0 Comments

305: Supporting Your Team in the Retail Apocalypse

  Jeannie and Adam discuss ways to inform your team and keep them motivated through the retail apocalypse. […]

By | January 30th, 2018|episodes|1 Comment

304: Arnie Malham, Innovating Culture

Adam and Jeannie interview Arnie Malham to uncover his secrets to innovating culture for a better overall customer experience. […]

By | January 23rd, 2018|episodes|1 Comment

303: How to Build Brand Trust in 2018

Jeannie shares expert tips for building brand trust through truly consistent customer experiences. […]

By | January 16th, 2018|episodes|0 Comments

302: Tom Karinshak, Comcast Customer Service

Jeannie and Adam discuss the incredible transformation and enhancement of Comcast customer service with Tom Karinshak, Comcast’s Executive Vice President of Customer Service. […]

By | January 9th, 2018|episodes|0 Comments

301: Will Experience Be Your Difference This Year?

Adam shares expert advice for making customer experience your competitive advantage in 2018. […]

By | January 2nd, 2018|episodes|1 Comment

300: Celebrating 300 Episodes (with live guitar)

Jeannie and Adam celebrate 300 episodes by sharing outrageous predictions for the distant future of customer experience and customer service. […]

By | December 12th, 2017|episodes|0 Comments

299: Operationalizing New Channels

Adam and Jeannie share tips for making new channels a seamless part of the overall customer experience from the inside out. […]

By | December 7th, 2017|episodes|0 Comments

298: Michel Falcon, Incredible Experience Tips

Adam and Jeannie interview Michel Falcon to explore employee and customer engagement strategies that lead to amazing experiences that scale. […]

By | December 5th, 2017|episodes|0 Comments

297: How to Balance Promises with Performance

Adam and Jeannie discuss how to balance your performance and resources with the promises you make to customers. […]

By | November 30th, 2017|episodes|0 Comments