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/Jon Drachenberg

About Jon Drachenberg

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So far Jon Drachenberg has created 236 blog entries.

293: Are Millennials Killing Your Industry?

Adam and Jeannie discuss updated insights on millennial trends, including how and what they buy and what this could mean for your industry in the future. […]

By | November 16th, 2017|episodes|0 Comments

292: Mark Podolsky, Happy Customers Guaranteed

Adam and Jeannie interview Mark Podolsky about keeping customers happy while maintaining a passive income. […]

By | November 14th, 2017|episodes|0 Comments

291: LinkedIn Learning for Customer-Focused Leaders

Jeannie and Adam discuss the content and creation process behind Jeannie’s new customer experience course on LinkedIn Learning. […]

By | November 9th, 2017|episodes|0 Comments

290: Ian Golding, Operationalizing Customer Experience

Adam and Jeannie interview global customer experience professional Ian Golding to conquer the challenges of operationalizing customer experience. […]

By | November 7th, 2017|episodes|0 Comments

289: Transitions and Gaps in CX

Jeannie exposes unexpected gaps in CX created by transition processes and procedures within the customer journey. […]

By | November 2nd, 2017|episodes|0 Comments

288: Amy Climer, Fostering Creativity

Adam and Jeannie interview creativity and innovation expert Amy Climer, Ph.D. to discover how to foster creativity in your team. […]

By | October 31st, 2017|episodes|0 Comments

287: The Multi-Device Customer Journey

Jeannie and Adam discuss today’s multi-device customer journey and share tips and ideas for optimizing a truly omnichannel experience. […]

By | October 26th, 2017|episodes|0 Comments

286: Anthony Iannarino, Commitments Are for Closers

Adam and Jeannie interview bestselling author and leading sales expert Anthony Iannarino. […]

By | October 24th, 2017|episodes|1 Comment

285: When to Disclose Bad News to Customers?

Adam and Jeannie discuss the Equifax data breach and how to decide when it’s right to disclose issues to customers. […]

By | October 19th, 2017|episodes|0 Comments

284: Nick Francis, HelpScout Customer Service

Jeannie and Adam smash the myths about customer support software and remote collaboration with HelpScout CEO and Co-founder Nick Francis. […]

By | October 17th, 2017|episodes|0 Comments