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So far Jon Drachenberg has created 210 blog entries.

267: 3 Questions for Employees

Jeannie shares 3 powerful employee engagement questions to assess and improve engagement levels for improved customer experiences and better business outcomes overall. […]

By | August 17th, 2017|episodes|0 Comments

266: Chip Bell, Innovating Service

Adam and Jeannie interview bestselling author Chip Bell to discover how the best brands are innovating service to create value-unique experiences. […]

By | August 15th, 2017|episodes|0 Comments

265: (Tip) Chatbots and Humans

Jeannie and Adam share research and expert tips for getting chatbots and humans to work together in harmony. […]

By | August 14th, 2017|episodes|0 Comments

264: (Tip) Mobile Potential

Adam and Jeannie share tips to unlock your full mobile potential and deliver what customers need most in the moment. […]

By | August 10th, 2017|episodes|0 Comments

263: Merit Gest, Sales Engagement

Adam and Jeannie interview Merit Gest to discuss powerful sales engagement and onboarding strategies for customer-focused sales teams. […]

By | August 8th, 2017|episodes|0 Comments

262: Ecommerce Still Not Getting It Right

Adam and Jeannie explore recent research about prevailing ecommerce experience pet peeves and offer creative solutions. […]

By | August 7th, 2017|episodes|0 Comments

261: (Tip) Thoughts on First Contact Resolution

Adam shares surprising statistics about First Contact Resolution (FCR) and how to keep this metric from having a negative impact on the customer experience. […]

By | August 3rd, 2017|episodes|0 Comments

260: Julie Ann Sullivan, Employee Attitudes

Jeannie and Adam interview podcaster and employee attitudes expert Julie Ann Sullivan live from the NSA Influence 2017 conference. […]

By | August 1st, 2017|episodes|0 Comments

259: Predicting Behavior and Risk

Jeannie and Adam discuss creative ways predicting behavior and risk without investing in advanced technology. […]

By | July 31st, 2017|episodes|0 Comments

258: (Tip) Making Sure Your Team Knows Their Goals

Adam and Jeannie share tips for helping employees understand, align, and stay motivated to achieve goals. […]

By | July 27th, 2017|episodes|0 Comments