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So far Jon Drachenberg has created 258 blog entries.

315: Joey Coleman, Never Lose a Customer

Jeannie and Adam interview award winning speaker and author Joey Coleman to discuss how the first 100 days is critical to increase customer retention and ultimately, lifetime profit. […]

By | April 10th, 2018|episodes|0 Comments

314: The Power of Empowerment: What I Wish I Knew

Adam Toporek reveals how lack of employee empowerment creates unnecessary challenges for growing businesses and shares how you can empower your staff to deliver better experiences. […]

By | April 3rd, 2018|episodes|0 Comments

313: Is AmazonGo the Future?

Adam and Jeannie discuss the innovative approach of AmazonGo and how it may forever change the retail customer experience. […]

By | March 27th, 2018|episodes|0 Comments

312: John Garrett, The Personal Side of Business

Jeannie and Adam discuss the Green Apple concept and how personal interests make us better professionals with Green Apple podcast host and CPA turned comedian, John Garrett. […]

By | March 21st, 2018|episodes|0 Comments

311: Which Retail Touchpoints Matter Most

Adam Toporek shares research and expert insights for discovering which retail touchpoints are most important to your customers. […]

By | March 13th, 2018|episodes|0 Comments

310: Clint Schaff, The L.A. Times Experience

Jeannie and Adam discuss the shifting landscape of storytelling in journalism with L.A. Times VP of Strategy and Development Clint Schaff. […]

By | March 6th, 2018|episodes|0 Comments

309: Common Leadership Biases in Your Way of Success

Jeannie shares tips to help you recognize and overcome some of the most common and counterproductive leadership biases. […]

By | February 28th, 2018|episodes|0 Comments

308: Jacob Morgan, The Future of Work

Adam and Jeannie explore the Future of Work with Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan. […]

By | February 21st, 2018|episodes|0 Comments

307: It’s Not My Job, Adam

Something important needs to be done and employees say “It’s not my job!” This happens A LOT! In this episode, Jeannie and Adam explore why this happens and how to fix it. […]

By | February 13th, 2018|episodes|0 Comments

306: Eric Porres, Personalized Video Experience

Adam and Jeannie interview SundaySky CMO Eric Porres to discuss the new age of personalized video and how personal data is rolled in to drive serious engagement. […]

By | February 6th, 2018|episodes|0 Comments