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So far Jon Drachenberg has created 249 blog entries.

296: Jeffrey Shaw, The Lingo of Customers

Adam and Jeannie discover how to attract your ideal customers with Jeffrey Shaw, author of LINGO: Discover Your Ideal Customer’s Secret Language. […]

By | November 28th, 2017|episodes|0 Comments

295: A Leader’s Guide to the Holidays

In this mini leadership guide for the holidays, Jeannie and Adam share tips and ideas to make the holiday season more meaningful and less stressful for customers and employees alike. […]

By | November 23rd, 2017|episodes|0 Comments

294: Katy Lynch, The Codeverse Experience

Adam and Jeannie discuss an innovative approach to the education experience with Katy Lynch, Co-founder and CMO at Codeverse. […]

By | November 22nd, 2017|episodes|0 Comments

293: Are Millennials Killing Your Industry?

Adam and Jeannie discuss updated insights on millennial trends, including how and what they buy and what this could mean for your industry in the future. […]

By | November 16th, 2017|episodes|0 Comments

292: Mark Podolsky, Happy Customers Guaranteed

Adam and Jeannie interview Mark Podolsky about keeping customers happy while maintaining a passive income. […]

By | November 14th, 2017|episodes|0 Comments

291: LinkedIn Learning for Customer-Focused Leaders

Jeannie and Adam discuss the content and creation process behind Jeannie’s new customer experience course on LinkedIn Learning. […]

By | November 9th, 2017|episodes|0 Comments

290: Ian Golding, Operationalizing Customer Experience

Adam and Jeannie interview global customer experience professional Ian Golding to conquer the challenges of operationalizing customer experience. […]

By | November 7th, 2017|episodes|0 Comments

289: Transitions and Gaps in CX

Jeannie exposes unexpected gaps in CX created by transition processes and procedures within the customer journey. […]

By | November 2nd, 2017|episodes|0 Comments

288: Amy Climer, Fostering Creativity

Adam and Jeannie interview creativity and innovation expert Amy Climer, Ph.D. to discover how to foster creativity in your team. […]

By | October 31st, 2017|episodes|0 Comments

287: The Multi-Device Customer Journey

Jeannie and Adam discuss today’s multi-device customer journey and share tips and ideas for optimizing a truly omnichannel experience. […]

By | October 26th, 2017|episodes|0 Comments