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/Jon Drachenberg

About Jon Drachenberg

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So far Jon Drachenberg has created 275 blog entries.

322: Rise of the Service Machines

Adam and Jeannie discuss facts and insights around emerging customer service tech in the retail and foodservice industries. […]

By | May 29th, 2018|episodes|0 Comments

321: Jesse Cole, Revolutionizing the Ballpark Experience

Jeannie and Adam interview Savannah Bananas owner Jesse Cole, whose transformation of the ballpark experience has turned an underdog sports team into a booming business. […]

By | May 22nd, 2018|episodes|0 Comments

320: The STORY of Retail Experience

Jeannie and Adam explore the innovative retail experience created by STORY and how you can surprise your own customers with unexpected value in the in-store shopping experience. […]

By | May 16th, 2018|episodes|0 Comments

319: Jeanne Bliss, Is Your CX Mom-worthy?

Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would You Do That To Your Mother? The ‘Make Mom Proud’ Standard For How To Treat Your Customers.” […]

By | May 8th, 2018|episodes|0 Comments

318: How Important Is the CX of Former Customers?

Jeannie Walters CCXP shares expert tips for engaging former customers and insights on how to treat those who are leaving you. How can your brand flourish by focusing on these parts of the journey? […]

By | May 2nd, 2018|episodes|0 Comments

317: Anne Bahr Thompson, Do Good

Jeannie and Adam discuss the concept of social responsibility with Anne Bahr Thompson, author of Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit. […]

By | April 24th, 2018|episodes|1 Comment

316: Can Toys R Us Survive?

Adam and Jeannie discuss the looming demise of Toys R Us and how a greater focus on customer experience innovation could make all the difference. […]

By | April 17th, 2018|episodes|1 Comment

315: Joey Coleman, Never Lose a Customer

Jeannie and Adam interview award winning speaker and author Joey Coleman to discuss how the first 100 days is critical to increase customer retention and ultimately, lifetime profit. […]

By | April 10th, 2018|episodes|0 Comments

314: The Power of Empowerment: What I Wish I Knew

Adam Toporek reveals how lack of employee empowerment creates unnecessary challenges for growing businesses and shares how you can empower your staff to deliver better experiences. […]

By | April 3rd, 2018|episodes|0 Comments

313: Is AmazonGo the Future?

Adam and Jeannie discuss the innovative approach of AmazonGo and how it may forever change the retail customer experience. […]

By | March 27th, 2018|episodes|0 Comments