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/Jeannie Walters

About Jeannie Walters

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So far Jeannie Walters has created 4 blog entries.

361: Ryan Minton, Thanks For Coming In Today

About Ryan Minton Ryan Minton is a customer service and employee experience expert, keynote speaker, author and the president of CRM hospitality and consulting. He has represented high profile brands such as Hilton Hotels Worldwide, Marriott International, Intercontinental Hotels Group, Ganette Ultimate Jet Charters, and the Cincinnati Reds. As a hotel general manager, Ryan drove [...]

By | March 19th, 2019|episodes|0 Comments

360: The Airport Customer Experience

Who owns what in an experience like travelling? The flying experience, TSA, the lines, the transportation within the terminal, the parking, etc? Adam and Jeannie talk about the forward-thinking Dallas Fort Worth airport, who actually have a customer service command center. Getting everyone to work together for a cohesive experience is a game changer as [...]

By | March 12th, 2019|episodes|0 Comments

359: Steve Woodruff, What Makes You Distinct?

About Steve Woodruff Steve Woodruff is known as the king of clarity in a world full of noise and distraction. Steve helps businesses craft a message so clear that they can be heard, remembered and referred. In over 30 years of business experience, he has consulted with companies ranging from solo startups to top five [...]

By | March 5th, 2019|episodes|0 Comments

7 Ways to Be a Great Podcast Guest

It’s been more than three years and more than 300 episodes so far. Adam Toporek and I have gone from podcast rookies to almost podcast pros. In just the first few dozen episodes, we interviewed best-selling authors, purpose-driven entrepreneurs, Chief Experience Officers, a neurologist and a successful cab driver all in the name of customer [...]

By | April 6th, 2018|Uncategorized|0 Comments