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episodes

/episodes

329: Be a Customer Experience Change Agent

Jeannie shares the best ways to become a powerful force for positive change in your organization as an in-house customer experience change agent. […]

By | July 17th, 2018|episodes|0 Comments

328: Customer Service Phrases that Are a Problem

Adam and Jeannie offer customer-centric alternatives to common customer service phrases that seem innocent but tend to trigger negative emotions. […]

By | July 10th, 2018|episodes|0 Comments

327: Jeff Toister, Service Culture

Bestselling author and global speaker Jeff Toister returns to the show with amazing tips and actions for creating and executing on your vision for an outstanding service culture. […]

By | July 3rd, 2018|episodes|0 Comments

326: Succeeding with Difficult Customers

Adam and Jeannie share tips and insights around succeeding with, rather than dealing with, difficult customers. Plus, we’re introducing Adam’s new course to help you become a pro at this! […]

By | June 26th, 2018|episodes|0 Comments

325: Kelsey Brown, Fighting for Transparent Pricing

Jeannie and Adam discuss how lack of transparent pricing harms your business and what you can do to stop feeding into the “norm” of hidden fees without jeopardizing your sales. […]

By | June 19th, 2018|episodes|0 Comments

324: A Good Product Is Not Enough

Adam tells a customer experience horror story about a good product surrounded by a nightmarish customer journey. The scary part is that your brand could be doing this to customers! […]

By | June 12th, 2018|episodes|0 Comments

323: Neen James, Attention Pays

Jeannie and Adam interview Neen James, global speaker and bestselling author, to expose the difference between intentional and transactional attentions, and how that difference is vital to your success in business and beyond. […]

By | June 5th, 2018|episodes|0 Comments

322: Rise of the Service Machines

Adam and Jeannie discuss facts and insights around emerging customer service tech in the retail and foodservice industries. […]

By | May 29th, 2018|episodes|0 Comments

321: Jesse Cole, Revolutionizing the Ballpark Experience

Jeannie and Adam interview Savannah Bananas owner Jesse Cole, whose transformation of the ballpark experience has turned an underdog sports team into a booming business. […]

By | May 22nd, 2018|episodes|0 Comments

320: The STORY of Retail Experience

Jeannie and Adam explore the innovative retail experience created by STORY and how you can surprise your own customers with unexpected value in the in-store shopping experience. […]

By | May 16th, 2018|episodes|0 Comments