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303: How to Build Brand Trust in 2018

Jeannie shares expert tips for building brand trust through truly consistent customer experiences. […]

By | January 16th, 2018|episodes|0 Comments

302: Tom Karinshak, Comcast Customer Service

Jeannie and Adam discuss the incredible transformation and enhancement of Comcast customer service with Tom Karinshak, Comcast’s Executive Vice President of Customer Service. […]

By | January 9th, 2018|episodes|0 Comments

301: Will Experience Be Your Difference This Year?

Adam shares expert advice for making customer experience your competitive advantage in 2018. […]

By | January 2nd, 2018|episodes|1 Comment

300: Celebrating 300 Episodes (with live guitar)

Jeannie and Adam celebrate 300 episodes by sharing outrageous predictions for the distant future of customer experience and customer service. […]

By | December 12th, 2017|episodes|0 Comments

299: Operationalizing New Channels

Adam and Jeannie share tips for making new channels a seamless part of the overall customer experience from the inside out. […]

By | December 7th, 2017|episodes|0 Comments

298: Michel Falcon, Incredible Experience Tips

Adam and Jeannie interview Michel Falcon to explore employee and customer engagement strategies that lead to amazing experiences that scale. […]

By | December 5th, 2017|episodes|0 Comments

297: How to Balance Promises with Performance

Adam and Jeannie discuss how to balance your performance and resources with the promises you make to customers. […]

By | November 30th, 2017|episodes|0 Comments

296: Jeffrey Shaw, The Lingo of Customers

Adam and Jeannie discover how to attract your ideal customers with Jeffrey Shaw, author of LINGO: Discover Your Ideal Customer’s Secret Language. […]

By | November 28th, 2017|episodes|0 Comments

295: A Leader’s Guide to the Holidays

In this mini leadership guide for the holidays, Jeannie and Adam share tips and ideas to make the holiday season more meaningful and less stressful for customers and employees alike. […]

By | November 23rd, 2017|episodes|0 Comments

294: Katy Lynch, The Codeverse Experience

Adam and Jeannie discuss an innovative approach to the education experience with Katy Lynch, Co-founder and CMO at Codeverse. […]

By | November 22nd, 2017|episodes|0 Comments