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episodes

/episodes

265: (Tip) Chatbots and Humans

Jeannie and Adam share research and expert tips for getting chatbots and humans to work together in harmony. […]

By | August 14th, 2017|episodes|0 Comments

264: (Tip) Mobile Potential

Adam and Jeannie share tips to unlock your full mobile potential and deliver what customers need most in the moment. […]

By | August 10th, 2017|episodes|0 Comments

263: Merit Gest, Sales Engagement

Adam and Jeannie interview Merit Gest to discuss powerful sales engagement and onboarding strategies for customer-focused sales teams. […]

By | August 8th, 2017|episodes|0 Comments

262: Ecommerce Still Not Getting It Right

Adam and Jeannie explore recent research about prevailing ecommerce experience pet peeves and offer creative solutions. […]

By | August 7th, 2017|episodes|0 Comments

261: (Tip) Thoughts on First Contact Resolution

Adam shares surprising statistics about First Contact Resolution (FCR) and how to keep this metric from having a negative impact on the customer experience. […]

By | August 3rd, 2017|episodes|0 Comments

260: Julie Ann Sullivan, Employee Attitudes

Jeannie and Adam interview podcaster and employee attitudes expert Julie Ann Sullivan live from the NSA Influence 2017 conference. […]

By | August 1st, 2017|episodes|0 Comments

259: Predicting Behavior and Risk

Jeannie and Adam discuss creative ways predicting behavior and risk without investing in advanced technology. […]

By | July 31st, 2017|episodes|0 Comments

258: (Tip) Making Sure Your Team Knows Their Goals

Adam and Jeannie share tips for helping employees understand, align, and stay motivated to achieve goals. […]

By | July 27th, 2017|episodes|0 Comments

257: Pat Iyer, Legal Nurse Podcast

Jeannie and Adam interview author and medical liability expert Pat Iyer live from the NSA Influence 2017 conference. […]

By | July 25th, 2017|episodes|0 Comments

256: How Not to Hire Idiots When You’re Desperate

Jeannie and Adam share expert tips for hiring the right talent in a pinch. […]

By | July 24th, 2017|episodes|0 Comments