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206: (Tip) The Role of the CX Evangelist

Jeannie shares expert tips for becoming a CX evangelist or hiring the right person to fill this role in your organization. […]

By | March 28th, 2017|episodes|0 Comments

205: Colin Shaw, The Intuitive Customer

Today we transcend the plateaus of current customer experience understanding with Colin Shaw, founder of Beyond Philosophy, and discuss his new book, The Intuitive Customer. […]

By | March 27th, 2017|episodes|0 Comments

204: (Tip) Customer Service Leadership

Adam shares expert tips for the most effective customer service leadership in any industry. […]

By | March 23rd, 2017|episodes|0 Comments

203: (Tip) B2B vs. B2C Customer Experience

Adam and Jeannie discuss key distinctions to handling B2B vs B2C customer relationships. […]

By | March 21st, 2017|episodes|0 Comments

202: Customer Service Tech

Adam and Jeannie look at customer service tech from the past, present and future to help you take the risks out of upgrading. […]

By | March 20th, 2017|episodes|0 Comments

201: (Tip) User Experience vs. Customer Experience

Jeannie shares tips and distinctions for delivering an excellent overall customer experience to those who use your digital products and services. […]

By | March 16th, 2017|episodes|0 Comments

200: Our Special 200th Episode

Adam and Jeannie celebrate our 200th episode by sharing actionable takeaways and thought-provoking quotes from some of our most inspiring guests. […]

By | March 14th, 2017|episodes|0 Comments

199: Graeme Newell, For Purpose Corporations

Graeme Newell, co-author of Red Goldfish, returns to share the secrets of building a brand following through social purpose. […]

By | March 13th, 2017|episodes|0 Comments

198: (Tip) No Cost Ways to Please Unhappy Customers

Adam shares tips to please unhappy customers without breaking the bank. […]

By | March 9th, 2017|episodes|0 Comments

197: (Tip) Using Customer Personas

Get amazing insights from customer personas by creating and using them better with these expert tips from Adam and Jeannie. […]

By | March 7th, 2017|episodes|0 Comments