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245: Vicky Smitley, Business Plans and CX

In this special edition “live” from C-Suite Network conference, we discuss the importance of including customer experience in business plans with Vicky Smitley, Vice President of Sales and Marketing at Hearthside Food Solutions. […]

By | June 27th, 2017|episodes|0 Comments

244: (Tip) The Magic of 1-to-1 Experiences

Adam shares his thoughts on the importance of 1-to-1 experiences as we hand parts of the experience over to technology. […]

By | June 26th, 2017|episodes|0 Comments

243: How Corporate Myths Hurt Customers

Adam and Jeannie explore how corporate myths affect culture and customer experience, ways to identify them, and what you can do to set things straight. […]

By | June 22nd, 2017|episodes|0 Comments

242: Jason Forrest, The Power of Customer Certainty

In this special edition “live” from C-Suite Network conference, three-time Stevie Award winner Jason Forrest discusses the power of customer certainty. […]

By | June 20th, 2017|episodes|0 Comments

241: (Tip) Understanding Customer Touchpoints

Jeannie shares tips for understanding customer touchpoints from the customer’s perspective and taking action. […]

By | June 19th, 2017|episodes|0 Comments

240: Matt Dixon, Kick-Ass Customer Service

Bestselling author and customer service expert Matt Dixon to uncovers surprising facts and common misconceptions about delivering low-effort service. […]

By | June 15th, 2017|episodes|0 Comments

239: Customer Survey Mistakes

Adam and Jeannie share common customer survey mistakes and how to avoid them to get thoughtful responses. […]

By | June 13th, 2017|episodes|0 Comments

238: (Tip) Pay Attention to Your Customers, Or Else

Adam shares tips for embracing showrooming to compete with online retailers. […]

By | June 12th, 2017|episodes|0 Comments

237: Peter Friedman, Customer Service Messaging Apps

Adam interviews Peter Friedman, CEO of LiveWorld, a social customer experience company, about the changing landscape of customer service messaging. […]

By | June 8th, 2017|episodes|0 Comments

236: (Tip) Customer Experience Sprints

Adam and Jeannie share 3 powerful ideas to make quick progress with customer experience sprints. […]

By | June 6th, 2017|episodes|0 Comments