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episodes

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221: (Tip) The Wisdom of Your Team

Adam shares tips for leveraging the wisdom of your team as internal consultants to gain powerful customer-focused insights. […]

By | May 2nd, 2017|episodes|0 Comments

220: Future Customer or Present Customer?

Adam and Jeannie discuss ways to balance innovating around the needs of the future customer with those of the present customer at Medallia’s Experience-17 conference. […]

By | May 1st, 2017|episodes|0 Comments

219: (Tip) Consistency Across Multiple Brands

Adam and Jeannie report from Medallia’s Experience-17 conference to bring you insights from MGM’s outstanding multi-brand consistency. […]

By | April 27th, 2017|episodes|0 Comments

218: (Tip) Lessons from Former Customers

Jeannie shares tips for using insight from former customers to improve the experience for current and future customers. […]

By | April 25th, 2017|episodes|0 Comments

217: Jill Schiefelbein, Dynamic Communication

Change your perspective and approach at communication with Jill Schiefelbein, author of Dynamic Communication. […]

By | April 24th, 2017|episodes|1 Comment

216: The Right Way to Complain

Adam and Jeannie discuss how to get the best results when you complain as a customer. […]

By | April 20th, 2017|episodes|0 Comments

215: (Tip) Losing Control of the Customer Experience

Adam shares tips for keeping your customer experience consistent with third parties or subcontractors. […]

By | April 18th, 2017|episodes|0 Comments

214: Who Drives Customer Experience?

Adam and Jeannie clear the hype and buzzwords to really find out who drives customer experience in your organization, and how. […]

By | April 17th, 2017|episodes|0 Comments

213: (Tip) Customer Experience ROI Tips

Adam and Jeannie share simple but effective tips for calculating customer experience ROI. […]

By | April 13th, 2017|episodes|0 Comments

212: (Tip) Start Innovating for YOUR Customers

Jeannie shares tips for innovating when and where it’s needed the most, despite what the competition is doing. […]

By | April 11th, 2017|episodes|0 Comments