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episodes

/episodes

305: Supporting Your Team in the Retail Apocalypse

  Jeannie and Adam discuss ways to inform your team and keep them motivated through the retail apocalypse. […]

By | January 30th, 2018|episodes|1 Comment

304: Arnie Malham, Innovating Culture

Adam and Jeannie interview Arnie Malham to uncover his secrets to innovating culture for a better overall customer experience. […]

By | January 23rd, 2018|episodes|1 Comment

303: How to Build Brand Trust in 2018

Jeannie shares expert tips for building brand trust through truly consistent customer experiences. […]

By | January 16th, 2018|episodes|0 Comments

302: Tom Karinshak, Comcast Customer Service

Jeannie and Adam discuss the incredible transformation and enhancement of Comcast customer service with Tom Karinshak, Comcast’s Executive Vice President of Customer Service. […]

By | January 9th, 2018|episodes|0 Comments

301: Will Experience Be Your Difference This Year?

Adam shares expert advice for making customer experience your competitive advantage in 2018. […]

By | January 2nd, 2018|episodes|1 Comment

300: Celebrating 300 Episodes (with live guitar)

Jeannie and Adam celebrate 300 episodes by sharing outrageous predictions for the distant future of customer experience and customer service. […]

By | December 12th, 2017|episodes|0 Comments

299: Operationalizing New Channels

Adam and Jeannie share tips for making new channels a seamless part of the overall customer experience from the inside out. […]

By | December 7th, 2017|episodes|0 Comments

298: Michel Falcon, Incredible Experience Tips

Adam and Jeannie interview Michel Falcon to explore employee and customer engagement strategies that lead to amazing experiences that scale. […]

By | December 5th, 2017|episodes|0 Comments

297: How to Balance Promises with Performance

Adam and Jeannie discuss how to balance your performance and resources with the promises you make to customers. […]

By | November 30th, 2017|episodes|0 Comments

296: Jeffrey Shaw, The Lingo of Customers

Adam and Jeannie discover how to attract your ideal customers with Jeffrey Shaw, author of LINGO: Discover Your Ideal Customer’s Secret Language. […]

By | November 28th, 2017|episodes|0 Comments