Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero

In this episodeā€¦ Handling Pressure in Customer Service An Interview With Jeff Toister of Toister Solutions The Customers are the Heroes Handling Pressure in Customer Service Jeannie and Adam discuss why the ability to handle pressure is so important for frontline customer service reps. Jeannie tells a story of a problem flight that was handled … Continue reading Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero